CRE-C20 OTC Hearing Aids
- New sleeve styles make it easy to find your best fit
- Nearly invisible devices fit comfortably in your ears
- Prescription-grade sound for crystal clear hearing
- Use the Sony Hearing control app for easy customization1
- 28 hours of continuous use on one charge2
- Easily stream audio with Bluetooth connectivity (iOS)3
- Automatically adjusts to any of your environments
- High-quality background noise reduction
- FDA-cleared medical device, created with WS Audiology4
- IP68-rated to protect against dust, water, and moisture5
- Tax-free if purchased with your FSA/HSA6
Sony OTC hearing aids come with a one-year warranty that includes repair. The warranty does not cover loss and damages.
ReturnsRest assured if Sony CRE-C20 hearing aids don’t work for you, you have 45 days to return undamaged products for credit.
- All items originally provided at the time of purchase (kit contents) must be included for a valid return.
- Sony OTC hearing aids must be returned to the place of purchase.
| User Self-fitting | Yes |
| Types of ear-tips that can be used
|
XS, S, M, L Open (Vent) type / Close type Optional: Open (Vent) type |
| Battery | Rechargeable
|
| Mic # on each | 2 |
| Continuous usage time2 |
Up to 28 hr after a full charge Up to 23 hr incl. 2 hr audio streaming |
| Indicator LED on Hearing Aid
|
N/A |
| Indicator LED on Charger
|
Two for hearing aid status One for charger status |
| IPX | IP68
|
| OSPL 90 (Peak)
|
110 dB SPL
|
| HFA-FOG
|
40 dB |
| Hearing Profiles
|
6 |
| Streaming
|
iOS only (MFI)
|
| Connectivity with Smartphone3 | Bluetooth
|
| Smartphone App1 | iOS, Android
|
The rechargeable Sony CRE-C20 OTC hearing aids take comfort and convenience to the next level. With up to 28 hours of wear time and crystal-clear sound on a single charge, and virtually invisible design that disappears inside your ear, no one will even know you’re wearing them.2
Customize your experience
Easily set up and customize your CRE-C20 self-fitting hearing aids in minutes with the Sony
Your smallest secret weapon
The CRE-C20 was made with comfort and discreet hearing in mind. As one of the smallest OTC hearing aids around, it comfortably and completely disappears inside your ear. Finding the best fit for your ears has never been easier thanks to new, improved sleeve styles that allow for seamless insertion and removal.
Worry-free rechargeability
With up to 28 hours of continuous use, the CRE-C20 keeps you going all day without interruption thanks to a built-in rechargeable battery.2 With no tiny batteries to change (or lose), you can enjoy your life seamlessly with convenient, reliable hearing each and every day.
Frequently Asked Questions
Read this Sony step-by-step guide online for help with setting up your Sony CRE-C20 OTC hearing aids.
You can use the app to fit the OTC hearing aid and tailor it for your hearing needs:
- Adjust the volume and sound balance (tone)
- Troubleshoot and change hearing settings on demand
The battery life of the CRE-C20 OTC hearing aids is up to 28 hours with normal usage after a 4-hour charge.* A 30 minute charge will provide up to 6 hours with normal usage. If you need more time, you can charge the hearing aids on the go. A fully charged case provides three complete charging cycles for the hearing aids.
* Actual performance varies based on settings, environmental conditions, streaming, and other usage.When you’re not wearing your CRE-C20 OTC hearing aids, like when you take them out before bed, we recommend storing them in the charger. Once in the charger, the power will turn off and the hearing aids will start charging.
You will need an Apple® iPhone® device (iOS™ 13 or higher) or an Android™ smartphone (Android OS 10 or higher) with the Sony Hearing Control app installed to perform hearing aid fitting and volume adjustment.
Note: The Sony Hearing Control app version 1.1 is now available and adds support for:
- iPhone 7, iPhone 8, iPhone SE 1st generation, iPhone SE 2nd generation
- iPhone or Android smartphones with a large display setting: If you still have an issue after updating the app to the latest version, you may be able to adjust the display settings to a smaller size to complete the setup.
The Sony CRE-C20 OTC hearing aids will support Bluetooth audio streaming for iOS only at this time. Audio streaming is available on Apple® iPhone®, iPad®, and iPod® devices with iOS™ version 13 or higher installed; audio streaming is unavailable on Android™ smartphones. However, the self-fitting process, volume adjustment, and fine tuning are still possible using an Android device with OS 10 or higher via the Sony Hearing Control app.
While this hearing aid has an IP68 rating, which makes it water resistant to moisture, it’s not waterproof, so you should avoid submerging it. It’s best to take it out before you shower or swim.
The Sony OTC hearing aids are only able to be purchased and set up as a pair.
Your OTC hearing aid will arrive preinstalled with size S (small) click sleeves. If these aren’t comfortable, you can switch to one of the other three sizes provided (XS, M, L). Choose a smaller size if the hearing aid is pressing on your ear or a larger size if the hearing aid feels loose or makes a whistling noise. Also, your left and right ear may be slightly different sizes, so feel free to use different size sleeves in each ear. Check the User Guide or watch these instructional videos to learn how to insert, fit, and remove your hearing aids.
No, this OTC hearing aid will not help with tinnitus.
Instructions are available in the Safety Manual Cleaning and maintenance (P23-24) or you can watch these instructional videos.
You should have a full hearing evaluation if:
- You have a history or are experiencing ear pain or active drainage or balance problems.
- You hear much better in one ear than in the other.
- You suddenly cannot hear out of one or both of your ears.
- You hear ringing or roaring in one or both of your ears.
- You struggle to hear in all listening environments, including quiet environments.
If you are experiencing any of the above, you should consult with a Hearing Care Professional.
You could be an OTC self-fitting hearing aids candidate if:
- You hear well in quiet environments but struggle in noise.
- You own a smartphone and feel comfortable downloading a new app.
- You are a proactive learner with basic knowledge of how to use a smartphone or tablet.
- You feel cost is a main priority when determining your hearing health care.
- You are interested in some hearing support, but not willing to commit to the traditional hearing aid process.
If you are experiencing any of the above, you could benefit from OTC hearing aids.
You should consult a Hearing Care Professional if:
- You want a solution personalized to your unique hearing needs (for example: tinnitus management).
- You need help to set up and manage self-fitting hearing aids.
- You have not experienced hearing improvement from self-fitting hearing aids.
- You would like additional support with maintenance and care of your hearing aids.
If you are experiencing any of the above, you should consult with a Hearing Care Professional.
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Sony Hearing control app – Use app on smartphone to personalize settings. Download app at Google Play and the App Store. Network services, content, and operating system and software subject to terms and conditions and may be changed, interrupted or discontinued at any time and may require registration.
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Actual performance varies based on settings, environmental conditions, storage, and usage. Batteries are consumable products and their capacity degrades over time as they age. Sony does not guarantee the lifespan of the battery.
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Interoperability and compatibility among Bluetooth® devices vary.
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FDA-cleared as OTC self-fitting hearing aid intended to amplify sound for individuals 18 years of age or older with perceived mild to moderate hearing loss.
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Customers can purchase the CRE-E10 with an FSA or HSA account, depending on eligibility.
