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The answers you need, all in one place
Whether you have questions about your new Sony OTC hearing aids, need to speak with Customer Support, or want to read up on the latest hearing news, you’ve come to the right place. Select a topic to find the information you need.
Customer support is here for you
If this is your first time exploring the world of hearing aids and you have questions on what the right choice for you is, give us a call at 855-854-4696. We have licensed professionals available to help answer your questions on hearing health, OTC & Rx hearing aids.
Just bought a pair of Sony OTC hearing aids? Our helpful FAQs may help answer any questions you may have. If you can’t find what you need and still have questions, call us; help is just a quick away. We have trained experienced staff on call from 8 am to 8 pm EST.
Instructional videos and user manuals
Videos
Watch these brief “how to” videos and you’ll be an expert in no time.
How to insert, fit, and remove your hearing aids
How to clean your CRE-E10 hearing aids
How to clean your CRE-C10 hearing aids
How to pair your CRE-10 hearing aids
Setup guides and user manuals
For more detailed information on your devices, check out the guides and manuals for your specific hearing aids.
CRE-E10
CRE-C10
Returns
We’re sorry to hear you need to return your Sony hearing aids. It takes approximately 30 days of daily wear for your brain to adapt to hearing aids, so be sure you’ve given yourself the proper amount of time to adjust.
Still need to return your hearing aids? No problem. You have 45 days from the date of purchase to return them. Please call 1-800-HearUSA (432-7872) to get a return merchandise authorization (RMA) number before mailing them back to us.
Frequently asked questions
Select your hearing aids below to read the quick setup guide online.
You can use the app to fit the OTC hearing aid and tailor it for your hearing needs:1
- Adjust the volume and sound balance (tone)
- Troubleshoot and change hearing settings on demand
Instructions are available in the Safety Manual Cleaning and maintenance (P23-24) or you can watch these instructional videos.
When you’re not wearing your CRE-C10 OTC hearing aids, place them in the case or a safe place. We recommend leaving the battery door open to conserve battery life.
When you’re not wearing your CRE-E10 rechargeable hearing aid—like when you take it out before bed—you should set it in the charger. Once placed in the charger, the power will turn off, and the hearing aid will begin charging.
You will need an Apple® iPhone® device (iOS™ 13 or higher) or an Android™ smartphone (Android OS 10 or higher) with the Sony Hearing Control app installed to perform hearing aid fitting and volume adjustment.
Note: The Sony Hearing Control app version 1.1 is now available and adds support for:
- iPhone 7, iPhone 8, iPhone SE 1st generation, iPhone SE 2nd generation
- iPhone or Android smartphones with a large display setting. If you still have an issue after updating the app to the latest version, you may be able to adjust the display settings to a smaller size to complete the setup.
*Android is a trademark of Google LLC.
The CRE-E10 OTC hearing aid offers Bluetooth connectivity, allowing you to stream calls, music, podcasts and more directly into your hearing aids.2 The CRE-C10 is not equipped with Bluetooth.
No, the Sony OTC hearing aids aren’t waterproof, so you should take them out before you shower or swim.
Your OTC hearing aids are preinstalled with size S (small) click sleeves. If these aren’t comfortable, you can switch to one of the other three sizes provided (XS, M, L). Choose a smaller size if the hearing aid is pressing on your ear or a larger size if the hearing aid feels loose or makes a whistling noise.
Also, your left and right ear may be slightly different sizes, so feel free to use different size sleeves in each ear. Check the User Guide or watch these instructional videos to learn how to insert, fit, and remove your hearing aids.
The battery life on the CRE-C10 is 70* hours or about 5-7 days of normal usage. When you’re not wearing your OTC hearing aids, we recommend leaving the battery door open to conserve battery life. You may want to keep a few spare batteries handy just in case you have to change them on the go.
*Actual performance varies based on settings, environmental conditions, and usage.
The battery life of rechargeable CRE-E10 OTC hearing aids is up to 26* hours with normal usage after a 4-hour charge. If you need more time, you can charge the hearing aids on the go. A fully charged case provides three complete charging cycles for the hearing aids.3
Note: A 30 minute charge will provide up to 6 hours with normal usage.
* Actual performance varies based on settings, environmental conditions, streaming, and other usage.
Sony Hearing control app – Use app on smartphone to personalize settings. Download app at Google Play and the App Store. Network services, content, and operating system and software subject to terms and conditions and may be changed, interrupted or discontinued at any time and may require registration.
Interoperability and compatibility among Bluetooth® devices vary.
Actual performance varies based on settings, environmental conditions, storage, and usage. Batteries are consumable products and their capacity degrades over time as they age. Sony does not guarantee the lifespan of the battery.