CRE-C10 OTC Hearing Aids
- Fits discreetly inside the ear canal for a virtually invisible look
- Easy setup for personalized hearing through the Sony Hearing control app2
- Delivers prescription-grade sound quality making every experience crystal clear
- An FDA-cleared medical device developed with WS Audiology3
- Choice of four sleeve sizes to help you find your best fit
- Automatically analyzes and adapts to your surroundings to deliver natural sound
- Quality noise reduction and focused microphones for better hearing in environments with background noise
- Delivers up to 70 hours of non-stop use for all-day wear1
- An FSA/HSA eligible product4
Sony OTC hearing aids have a 1-year warranty that includes repair, but does not include loss and damages.
ReturnsYou have 45 days to return undamaged products for credit.
- All items originally provided at the time of purchase (kit contents) must be included for a valid return.
- Sony OTC hearing aids must be returned to the place of purchase.
| User Self-fitting | Yes |
| Types of ear-tips that can be used
|
XS, S, M, L Open (Vent) type |
| Battery | 10 (RP536) |
| Mic # on each | 1 |
| Continuous usage time1 | Up to 70hr |
| Indicator LED on Hearing Aid
|
N/A |
| Indicator LED on Charger | -- |
| IPX | None |
| OSPL 90 (Peak) | 114 dB SPL |
| HFA-FOG | 45 dB |
| Hearing Profiles | 4 |
| Streaming | N/A |
| Connectivity with Smartphone | Yes |
| Smartphone App2 | iOS, Android |
Meet your perfect fit with the Sony CRE-C10 OTC hearing aids. This discreet over-the-counter hearing device delivers prescription-grade sound for a clear and natural hearing experience. Automatically adjusting to your surroundings, the nearly invisible Sony CRE-C10 hearing aid will give you confidence as you move throughout your day, no matter your environment.
Sleek, unnoticeable design
Offers the best sound quality in a barely-noticeable, compact design that disappears inside the ear canal.
Personalized hearing experience
Set up your hearing aids, volume and sound quality in about 10 minutes with the easy-to-use Sony Hearing control app.2
Adaptive prescription-grade sound quality
Automatically analyzes and adapts to your surroundings to deliver a clear, natural sound.
Thousands of happy customers speak volumes
These Sony OTC hearing aids are the most comfortable I have ever worn. They do not itch or hurt my ear, and by using a small sleeve on one side and a medium on the other, they fit perfectly.
The C10's are impossible for anyone standing right in front of you to see.
After a quick, initial hearing test to personalize the C10's volume, you simply put them in your ear. Your hearing volume essentially doubles, and then you forget you're even wearing them. Simple and effective hearing assistance — just what the vast majority of the mild hearing-impaired population needs.
Personalized Hearing at your fingertips
Download the Sony Hearing control app2 to discreetly change your sound settings anywhere, anytime. Adjust the volume and sound quality to hear your best in every environment. This free app is compatible with Android and iOS.
Check your hearing
Frequently Asked Questions
Read this Sony step-by-step guide online for help with setting up your Sony CRE-C10 OTC hearing aids.
You can use the app2 to fit the OTC hearing aid and tailor it for your hearing needs:
- Adjust the volume and sound balance (tone)
- Troubleshoot and change hearing settings on demand
When you’re not wearing your CRE-C10 OTC hearing aid, like when you take it out before bed, we recommend leaving the battery door open to conserve battery life.
You will need an Apple® iPhone® device (iOS™ 13 or higher) or an Android™ smartphone (Android OS 10 or higher) with the Sony Hearing Control app2 installed to perform hearing aid fitting and volume adjustment.
The Sony Hearing Control app2 version 1.1 is now available and adds support for:
- iPhone 7, iPhone 8, iPhone SE 1st generation, iPhone SE 2nd generation
- iPhone or Android smartphones with a large display setting
- If you still have an issue after updating the app to the latest version, you may be able to adjust the display settings to a smaller size to complete the setup.
Audio streaming is available with CRE-E10 on Apple® iPhone®, iPad®, and iPod® devices with iOS™ version 13 or higher installed; audio streaming is unavailable on Android smartphones.
*Android is a trademark of Google LLC.
The CRE-C10 doesn't have Bluetooth® capability, so you can't listen to audio from a smartphone.
No, this OTC hearing aid isn't waterproof, so you should take it out before you shower or swim.
The Sony OTC hearing aids are only able to be purchased and set up as a pair.
Your OTC hearing aid will arrive preinstalled with size S (small) click sleeves. If these aren’t comfortable, you can switch to one of the other three sizes provided (XS, M, L). Choose a smaller size if the hearing aid is pressing on your ear or a larger size if the hearing aid feels loose or makes a whistling noise. Also, your left and right ear may be slightly different sizes, so feel free to use different size sleeves in each ear. Check the User Guide or watch these instructional videos to learn how to insert, fit, and remove your hearing aids.
No, this OTC hearing aid will not help with tinnitus.
The battery life on the CRE-C10 is 70* hours or about 5-7 days of normal usage. When you’re not wearing your OTC hearing aids, we recommend leaving the battery door open to conserve battery life. You may want to keep a few spare batteries handy just in case you have to change them on the go.
*Actual performance varies based on settings, environmental conditions, and usage.
Instructions are available in the Safety Manual Cleaning and maintenance (P23-24) or you can watch these instructional videos.
You should have a full hearing evaluation if:
- You have a history or are experiencing ear pain or active drainage or balance problems.
- You hear much better in one ear than in the other.
- You suddenly cannot hear out of one or both of your ears.
- You hear ringing or roaring in one or both of your ears.
- You struggle to hear in all listening environments, including quiet environments.
If you are experiencing any of the above, you should consult with a Hearing Care Professional.
You could be an OTC self-fitting hearing aids candidate if:
- You hear well in quiet environments but struggle in noise.
- You own a smartphone and feel comfortable downloading a new app.
- You are a proactive learner with basic knowledge of how to use a smartphone or tablet.
- You feel cost is a main priority when determining your hearing health care.
- You are interested in some hearing support, but not willing to commit to the traditional hearing aid process.
If you are experiencing any of the above, you could benefit from OTC hearing aids.
You should consult a Hearing Care Professional if:
- You want a solution personalized to your unique hearing needs (for example: tinnitus management).
- You need help to set up and manage self-fitting hearing aids.
- You have not experienced hearing improvement from self-fitting hearing aids.
- You would like additional support with maintenance and care of your hearing aids.
If you are experiencing any of the above, you should consult with a Hearing Care Professional.
If you have any of the problems listed below, please see a doctor, preferably an ear-nose-throat doctor (an ENT).
- Your ear has a birth defect or unusual shape, or was injured or deformed in an accident.
- You saw blood, pus, or fluid coming out of your ear in the past 6 months.
- Your ears feel painful or uncomfortable.
- You have a lot of ear wax, or who think something could be in their ear.
- You get really dizzy or have a feeling of spinning or swaying (called vertigo).
- Your hearing changed suddenly in the past 6 months.
- You have worse hearing in one ear.
- You hear ringing or buzzing in only one ear.
Help is a quick call away.
If you need help with your OTC hearing aids, please contact Sony Product Support at (877) 864-7669, Monday-Friday, 10 am to 8 pm ET.
Why people choose HearUSA
Your hearing health is our number-one priority. As one of the most recognized name in hearing care, we take the guesswork out of better hearing so you can get back to living your best life. You can buy the Sony CRE-C10 hearing aids today with peace of mind.
36 years’ experience
Money back guarantee
Warranty
- Actual performance varies based on settings, environmental conditions, storage, and usage. Batteries are consumable products and their capacity degrades over time as they age. Sony does not guarantee the life span of the battery.
- Sony Hearing control app – Use app on smartphone to personalize settings. Download app at Google Play and the App Store. Network services, content, and operating system and software subject to terms and conditions and may be changed, interrupted or discontinued at any time and may require registration.
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FDA cleared as OTC self-fitting hearing aid intended to amplify sound for individuals 18 years of age or older with perceived mild to moderate hearing impairment.
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Customers can purchase the CRE-C10 with an FSA or HSA account, depending on eligibility.
